Eric Santos
Why Voxpopme?
What was the problem?
Clear a path to Dish's vision with Voxpopme
Learn How
This telecommunications provider, placing strong emphasis on customer-centricity, valued customer insights significantly. Therefore, they launched a project with Voxpopme to uncover why customers were leaving their prominent entertainment service offering.
Using their partnership with Voxpopme, the telecommunications provider carried out three distinct studies. They targeted current, churned, and returned customers in regions where they offered the entertainment service.
From these studies, the telecommunications provider gained crucial insights into the primary factors driving customer churn. This knowledge allowed them to tailor their go-to-market strategies, focusing on enhancing customer retention and satisfaction. Thanks to their commitment to understanding customer voices, the entertainment service continues to stay competitive and fulfill its promise of delivering the ultimate entertainment experience.
How was it solved?
Results & Outcomes
Dish Network leverages Voxpopme in forging the future of communication with engaging, AI-powered video surveys and insights
Redefine How the World Communicates with Real Conversational Insights
Get the conversational insights you need to redefine communication
Vice President of Sales
Stephanie Klein
Customer Success Manager
Dish Network’s mission to change the way the world communicates aligns with Voxpopme’s purpose to connect brands with their audience through meaningful conversations. Together, Dish and Voxpopme are shaping the future of television and telecommunications.
Dish Network is not just a satellite television provider; it’s a pioneer in the field of telecommunications. From television to wireless services, Dish Network relentlessly innovates its core business in the pursuit of offering the best services on the market.
This relentless pursuit of innovation and consumer-centricity is made possible with Voxpopme's qualitative insights platform. With our real-time video surveys, Dish Network can gain profound understanding of consumer needs, and use those insights to drive product and brand innovation, thereby influencing strategic decisions.
This partnership is not just about maintaining the status quo; it’s about fearlessly innovating, exploring uncharted courses, and overcoming obstacles to redefine how the world communicates.
How a Telecom Provider Optimizes Go-to-Market Strategies with Voxpopme
A leading telecommunications provider partnered with Voxpopme to conduct three in-depth studies, securing over 200 video responses from current, past, and returning customers. Their aim was to understand customer churn reasons better and optimize their go-to-market strategies.
Voxpopme is trusted by
This landing page is promoted solely to Dish employees. No insights, data, or information are shared without the express consent and authorization of Dish.